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Support

Last updated: September 23, 2026

One address, a real person, and a stated answer for billing, cancellation, refunds and your data.

Contact us

Email support@kcalendar.app. We reply within two business days.

For a billing problem, include the email address on your account and the date of the charge. Please do not send us screenshots containing card numbers.

Cancelling your subscription

Open Settings and choose Manage billing. That opens the Stripe billing portal, where you can cancel in one click.

Cancellation takes effect at the end of the period you have already paid for. You keep Pro features until that date, then the account moves to the free plan. Your meals and photos are not deleted when you cancel.

If you cannot reach the portal, email us and we will cancel it for you.

Refunds

Email us within 14 days of a charge and we refund it in full, no questions asked. Refunds go back to the original payment method and normally land within 5 to 10 business days, depending on your bank.

Outside that window we refund a charge if the service was unavailable or billed in error. Statutory withdrawal and refund rights in your country apply in addition to this policy.

Exporting your data

Open Settings and choose Export CSV to download every meal you have logged. CSV export is part of the Pro plan.

On the free plan, ask us for a copy of your data at the support address above and we will send it to you.

Deleting your account

Open Settings and choose Delete account. You will be asked to type a confirmation phrase.

Deleting cancels any active subscription immediately and permanently removes your profile, meals, macros, recipes and photos. It cannot be undone, so take a copy of your data first if you want one.

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